Effective Date: 29 June 2026

Brian Wallace, trading as Carlton Kitchens ('we', 'our', 'us'), is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use and protect your personal data when you visit our website or contact us.

Who We Are
Business Name: Brian Wallace trading as Carlton Kitchens

Address:
5 Craftsman Square
Temple Farm Industrial Estate
Southend-on-Sea
Essex
SS2 5RH

Email: info@carltonkitchens.co.uk

What Information We Collect
•    Your name
•    Your email address
•    Your telephone number (if provided)
•    Any information you include in your enquiry
•    Your IP address
•    Browser and device information
•    Website usage data collected through Google Analytics
We do not collect payment information through our website.

How We Collect Your Information
•    You complete our online contact form.
•    You contact us by email.
•    You browse our website.
•    Cookies and analytics technologies collect information about how visitors use our website.

How We Use Your Information
•    Respond to your enquiries.
•    Arrange appointments or consultations.
•    Provide information about our kitchen design and appliance services.
•    Improve our website and customer experience.
•    Monitor website performance using analytics.
•    Comply with legal obligations where necessary.
We do not send marketing emails or newsletters.

Lawful Basis for Processing
•    Legitimate Interests – to respond to enquiries and operate our business.
•    Consent – where required for certain cookies or analytics.
•    Legal Obligation – where we are required to retain information by law.

Google Analytics
Our website uses Google Analytics to help us understand how visitors use our website. It collects anonymous information such as pages visited, time spent on the website, browser type, device information and approximate location. You can manage your cookie preferences through your browser settings or our cookie banner where applicable.

Cookies
Our website uses cookies to ensure the website functions correctly, improve performance and analyse visitor behaviour. Some cookies are essential while others help us understand how visitors use our website. You may refuse non-essential cookies through our cookie settings where available.

Website Hosting
Our website is hosted by Wix. Wix may process personal information on our behalf, including information submitted through our contact form and technical information relating to your visit.
Contact Forms
If you submit an enquiry using our contact form, we will use the information you provide solely for the purpose of responding to your enquiry. We will not sell or rent your personal information.
Third-Party Services
•    Facebook
•    Instagram
•    Google Maps
These websites have their own privacy policies.

Sharing Your Information
We only share personal information where necessary with Wix, Google Analytics and IT service providers where required. We do not sell your personal information.

International Transfers
Some service providers may process data outside the UK. Appropriate safeguards are in place.
How Long We Keep Your Information
•    Website enquiries are retained for up to 12 months unless they become customers.
•    Customer information is retained as long as required for business and legal purposes.
•    Financial records are retained for the period required by UK tax legislation.

Security
We take appropriate technical and organisational measures to protect your personal information.
Your Rights
•    Access your personal information.
•    Request correction.
•    Request deletion where appropriate.
•    Restrict processing.
•    Object to processing.
•    Request transfer where applicable.
•    Withdraw consent where processing is based on consent.

Complaints
Please contact us first if you have concerns. You also have the right to complain to the UK Information Commissioner's Office (ICO).
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated effective date.

Contact Us
Brian Wallace trading as Carlton Kitchens
5 Craftsman Square
Temple Farm Industrial Estate
Southend-on-Sea
Essex SS2 5RH
Email: info@carltonkitchens.co.uk